Maintenance - Workstation Coupons

Refer to related service code 650.870 for full service details.  

• Designate one or more persons as the WNYRIC contact authorized to expend the coupons.
• Purchase enough coupons prior to May 15 deadline to last through end of June.
• Provide access to the equipment that is in need of repair.
• Provide contact person, capable of explaining problem, to service personnel.

The Service Desk:

• Will place the call to the service provider and follow up for problem resolution.
• Will maintain a database of coupons purchased/used and provide a report to each district three times a year.
• Will provide a means for purchasing coupons through participation or a service adjustment letter.
• Is in operation from 7:00 a.m. to 4:30 p.m., Monday through Friday and can be reached at 716-821-7171, 1-800-872-0780; email servicedesk@e1b.org; or click HERE for our live chat. A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.
• Ensures service personnel are covered by the New York State SAVE legislation that requires fingerprint verification by SED.
• Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.