Hardware Maintenance/Repair
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Provides Service Desk support via phone, email, sametime and live chat.
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Provides maintenance and repair of workstations, printers, iPads, tablets, and uninterruptible power supply (UPS) units through the purchase of 'virtual' coupons or a time and material option.
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Contact and coordinate warranty repair with appropriate service provider.
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Includes service contracts for servers, special printers, and special contracts for specific equipment.
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Physical damage is not covered under a coupon or a service contract.
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Equipment not eligible for service under a contract or a coupon may be serviced via the Time and Material (T&M) option.
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Hourly labor rate is $70/hour.
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All repair work has a 30 day guarantee.
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Technical (project) support is available at the system engineer, desktop support and field engineer levels. Contact the WNYRIC service desk for complete details and pricing structure.
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Vendor prices are negotiated aggressively and are provided to customers at cost.
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Coupons/contracts can be purchased by contacting the WNYRIC service desk or the customer support representative for the district.
Coupons may be purchased during the fiscal year, from the time of service participation through May 15th (exception- UPS and CRU coupons can be purchased throughout the entire year). ALL coupons are bought on a use/lose basis, so it is important to estimate what you anticipate you will use.Purchased coupons can not be carried over to the next school year.You can redeem a coupon for preventative maintenance on a unit (exception- tektronix printers and UPS units). All server and maintenance contracts include parts and labor, excluding consumables and preventative maintenance.Districts can purchase a maintenance contract (server or misc. items) anytime throughout the year, as long as the unit is operational at the time the contract is purchased. Contract will be prorated if purchased after the start of the fiscal year.
Designate one or more persons as the WNYRIC contact.
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms. Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations. Service Desk can be reached Monday –Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk@e1b.org; or click HERE for our live chat. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.