Mandatory Network Equipment Support

RWADA Rates:

0-1999 students= $11.68

2000-3999 students= $8.76

4000-5999 students= $5.84

6000 or more students= $2.92

Please refer to related service code 650.840 for full service details.

• Provide the WNYRIC with the name of a district contact person and telephone number for reported problems.
• Provide the WNYRIC with a complete inventory of all telecommunication equipment in operation in the district.
• Inclusion of all telecommunication equipment in operation in the district, including any district owned or capital project equipment.

• Hardware replacement - BOCES provides same day, onsite, hardware replacement. BOCES stocks selected parts in West Seneca and Wellsville, with other parts contracted on 4 hour or next day availability.
• Software agent license - BOCES maintains a software maintenance agreement for all SNMP managed devices (hubs, routers, and switches). This includes all major and minor software revisions, as well as any bug fixes.
• Software upgrades - BOCES will upgrade software agents as needed, as part of the maintenance service. BOCES will maintain approved software versions on all devices across the entire network.
• Advanced problem diagnostics - BOCES will go onsite with network analysis tools (i.e. Sniffer) and work with various groups for end-to-end problem resolution.
• Reconfiguration of devices/network - Upon problem determination, BOCES will reconfigure network devices as needed. This should not be confused with installation services.
• Network management - BOCES has a centralized management system to monitor the network and assist in problem diagnosis.
• Dedicated WAN staff - BOCES have dedicated WAN specialists on staff for the region and a full time Avaya resident engineer on-site.
• Service desk - BOCES have dedicated people for a network service desk. For problem escalation, a WAN specialist is on call at the service desk.

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.   Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.   Service Desk can be reached Monday –Friday from 7:00 a.m. –  4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk @e1b.org.  A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.