IP Surveillance Server Monitoring
This mandatory annual vendor fee covers daily server checks, monitoring of camera connectivity, recording, and any needed performance adjustments, unlimited software upgrades and video archive checks. Also included is up to 4 on sight or remote training sessions per district for up to 4 hours per session along with remote incident support and recorded video extraction assistance. Any additional vendor work outside of the normal scope, may require an additional vendor fees. An incident consists of one camera issue only. Please refer to related service code 650.896 for service details.
System Monitoring
- Video System Software Upgrades - Unlimited as needed
- System Health Check - Daily
- Up to 4 - 4 hour training sessions of district personnel and First Responders either remote of on-sight as needed
- Incident support - May include additional vendor fees
- Server documentation kept and updated
- Camera connection status - Daily
Maintain proper camera licensing.
The WNYRIC staff will work individually with requesting districts to determine the most effective implementation for this service.
Provide qualified/responsible personnel to perform needed functions of daily technical activities for the district's technology department.
Provide necessary training for WNYRIC personnel to keep current with new technology.
The WNYRIC utilizes cost effective best practices determined by research from Gartner and Info Tech that allows our experienced and trained technical staff to perform robust testing and piloting on the WNYRIC Network in the areas of; security, infrastructure engineering and design, energy management, virtualization strategies, disaster recovery and business continuity, effective monitoring and pro-active analysis customized for K12 educational environment. By following these principles we are able to be a District advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.