Storage

Please refer to service code 650.895 for full service details.

Broadband connection to the WNYRIC.

Provide a technical support person to work with WNYRIC staff.

Designate a primary district contact who is responsible to: provide adequate access to the server, and receive error notifications

Provide Anti-virus software as necessary

Additional WAN equipment to provide GB ethernet interfaces as necessary

If the District has its own firewall, it must allow the access for data transfer

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.