Desktop LifeCycle Centralized Support
This annual base fee used for Desktop LifeCycle Field Support650.889.10and Managed IT 650.889.50services covers centralized and remote server support for LifeCycle applications.
All vendor mandated hardware and software upgrades are billable.
All district hardware upgrades and software upgrades/reinstalls are billable.We are unable to install our Lifecycle Application (SCCM) on machines with DeepFreeze, Clean Slate or similar applications due to the restrictive properties of the security software. See 650.889.10 for full service details.
See 650.889.10 for full service details.
Desktop Lifecycle Field Support (650.889.10) or Managed IT Service (650.889.50)
District must provide relay/server hardware that meets vendor specifications.
The WNYRIC staff will work individually with requesting districts to determine the most effective implementation for this service.
Provide qualified/responsible personnel to perform needed functions of daily technical activities for the district's technology department.
Provide necessary training for WNYRIC personnel to keep current with new technology.
The WNYRIC utilizes cost effective best practices determined by research from Gartner and Info Tech that allows our experienced and trained technical staff to perform robust testing and piloting on the WNYRIC Network in the areas of; security, infrastructure engineering and design, energy management, virtualization strategies, disaster recovery and business continuity, effective monitoring and pro-active analysis customized for K12 educational environment. By following these principles we are able to be a District advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.