650.840.02 - Shared Telecom - Broadband 650.840.83 - Internet Access and Infrastructure 650.840.05 - Resilient WAN Service for Critical Devices or 650.840.06 - Resilient WAN Service for Entire District Network
- Sign project for circuit purchase and installation
- Provide contact for user management expectations
- Procure and install telecommunication service Service bid
- Contract negotiation
- E-rate application
- Maintenance of telecommunication service
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms. Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations. Service Desk can be reached Monday –Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk @e1b.org. A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.