Intradyn Cloud - Email Archive
The Intradyn Cloud application from Intradyn provides an archival solution for school districts using Gmail, local MS Exchange, MS Exchange Online, or email applications. Every email sent or received is collected in the Intradyn Cloud application. Staff can search their archived email, reducing storage needs in the district's email application. Administrative-level access allows for email investigations. Intradyn Cloud helps meet regulatory compliance laws. The solution not only captures email sent and received, but encrypts, compresses, and indexes all email information for speedy search and retrieval.
With Intradyn Cloud there will be no physical hardware. Intradyn provides a reliable and scalable solution on the secure Amazon Web Services (AWS) for their Cloud Archive solution providing real-time capture of all emails in and out and ensuring no data gaps or losses via deletion or licensing.
- District LAN, WNYRIC connectivity
- Email server
- Name a district primary and secondary contact for service
- Promptly notify Email Service team of a change in contact
- Provide district staff to plan implementation
- Determine district’s email archive policies
- Implement district's records retention schedules
- Name an Intradyn Cloud administrator
- Determine authorization levels for users
- Monitor application as trained
- Request support and report issues to WNYRIC Service Desk for prompt service
- Renew encryption certificates, as needed
- Provide Email Services team remote access to Intradyn Cloud for support
- Provide Email Services team remote access to email system administration for support purposes
- An Intradyn Cloud Admin email account is required for access and monitoring
- Perform email investigations
- Schedule and facilitate planning as district requests
- Configure and setup Intradyn Cloud environment
- Test deployed archive environment
- Train district system administrator on basics
- Provide search documentation for end users
- Provide Investigate documentation for district staff performing investigations
- Provide support by phone, email, and screen sharing
- Work with vendor support when needed
- Update WNYRIC website with service information and documentation
- Monitor license compliance
- Troubleshoot Cloud issues
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.