Instructional Technology Services
This service provides a point-of-contact for all districts. WNYRIC personnel are available to consult with districts for advisement and resource regarding all 550 and 555 services. This includes telephone support; awareness sessions and updates on emerging technology; maintenance of software, hardware and facilities; printing and dissemination of materials associated with various services; clerical and technical support for overall services; and coordination of workshops.
These services, as required under COSER 6360 guidelines, are designed to cover administration costs for: - Maintenance of hardware & software for Instructional Labs in Media and Learning Technologies - Facilities Maintenance - Purchase of new hardware, software and upgrades - Staff availability for lab use by districts - Clerical support - Print materials and mailing - Telephone support - Customer service representatives
This service is a prerequisite for all other 550 and 555 services.
Provide contact person to coordinate district/BOCES activities.Disseminate appropriate information to district staff.Provide feedback to RIC for evaluation purposes.Adhere to timelines, ethics, and standards as defined by the RIC.Attend quarterly meetings (district contact person).
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms. Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations. Service Desk can be reached Monday –Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk@e1b.org; or click HERE for our live chat. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.